Connection problems usually belong to one of three independent services: Telegram user accounts, AI providers, or Telegram bots.

Telegram account

  1. Confirm internet access and Telegram availability.
  2. Open Accounts and review authorization versus network status.
  3. Complete any Phone required, Code required, Password required, Email required, or Registration required state.
  4. Use Reconnect for an already-added account instead of creating a duplicate.

AI provider

  1. Open AI Providers and retest the connection.
  2. Check key validity, selected model, provider balance/quota, rate limits, and custom URL.
  3. Reduce context if the provider reports input too large.

Bot

  1. Validate the token, confirm it was not revoked, and check the bot is enabled.
  2. Ensure another program is not consuming the same long-poll updates unexpectedly.
  3. Confirm the app remains running and connected.

Diagnostics

Use the redacted diagnostic log in Settings. Do not paste API hashes, bot tokens, AI keys, login codes, or license keys into support messages.